Post Go-Live Support Quiz
5 questions Pass: 70% +25 pts (50 with Pro)
Quiz covering Support and Licensing
What you'll be asked
- What is the primary purpose of a 'Hypercare' period immediately following a system go-live?
- When a user reports a 'Severity 1' issue post go-live, what is the most appropriate first step for the support team?
- Which of the following best describes the difference between 'Maintenance' and 'Enhancement' requests?
- In the context of licensing, what is 'True-up' and why is it critical during the post-implementation phase?
- If an organization discovers a critical bug that impacts financial reporting during the transition from the implementation team to the long-term support team, who is responsible for the resolution?
Answers and explanations come after you submit.
Course Content
- Identifying Operational Challenges
- Operational Challenges Quiz5q
- Existing Business Processes Analysis
- Business Processes Analysis Quiz5q
- Data Migration Requirements
- Data Migration Requirements Quiz5q
- Gap Fit Analysis
- Gap Fit Analysis Quiz5q
- Requirements Validation Throughout Lifecycle
- Requirements Validation Quiz5q
- Organization and Company Structure
- Organization Structure Quiz5q
- Implementation Timeline and Rollout
- Timeline Rollout Quiz5q
- Business Process Catalog and Gaps
- Process Catalog Gaps Quiz5q
- Instances Environments and Components
- Environments Components Quiz5q
- Security Strategy Documentation
- Security Strategy Quiz5q
- Code Management and Deployment Process
- Code Deployment Process Quiz5q
- Deployment Models and Instances
- Deployment Models Quiz5q
- One Version Strategy and Service Updates
- One Version Strategy Quiz5q
- Solution Development Phasing
- Development Phasing Quiz5q
- Modification Deployment Approaches
- Modification Deployment Quiz5q
- Upgrade Scenarios and Tools
- Upgrade Scenarios Quiz5q
- Data Type Differentiation
- Data Type Quiz5q
- Data Quality and Validation
- Data Quality Quiz5q
- Data Cleansing and Transformation
- Data Cleansing Quiz5q
- Data Dependencies Definition
- Data Dependencies Quiz5q
- Data Migration Strategy Development
- Data Migration Strategy Quiz5q
- Cut-Over and Retention Plans
- Cut-Over Retention Quiz5q
- Support Plan and Strategy
- Support Plan Quiz5q
- Post Go-Live Support Plans
- Post Go-Live Support Quiz5q
- Power Platform Admin Center Support
- Admin Center Support Quiz5q
- License Types and Requirements
- License Types Quiz5q
- License Sizing Estimator
- License Sizing Quiz5q
- Ongoing Licensing Cost Estimation
- Licensing Cost Quiz5q
- Performance Goals and Requirements
- Performance Goals Quiz5q
- Performance Monitoring Tools
- Monitoring Tools Quiz5q
- Performance Benchmarks and Criteria
- Benchmarks Criteria Quiz5q
- Load Testing Strategy Design
- Load Testing Quiz5q
- Troubleshooting Performance Issues
- Troubleshooting Performance Quiz5q
- Scalability Testing Approaches
- Scalability Testing Quiz5q
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