Collecting Current State Business Processes Quiz

What you'll be asked

1. When documenting the 'Current State' of a business process, which of the following is the primary objective?
2. Which technique is most effective for uncovering 'hidden' steps in a business process that may not be documented in official manuals?
3. During a process elicitation workshop, stakeholders provide conflicting information about how a specific task is performed. What is the best course of action?
4. When collecting metrics for a current state process, which of the following is considered a 'Cycle Time' metric?
5. You are analyzing a high-volume process that involves multiple hand-offs between departments. You notice that the 'process lead time' is significantly higher than the 'total touch time.' What does this indicate?

Answers and explanations come after you submit.