Configuring Incident Types Quiz
5 questions Pass: 70% +25 pts (50 with Pro)
Quiz covering Managing Incidents
What you'll be asked
- Which field on an Incident Type record is primarily used to define the default duration of the work required for that specific type of issue?
- When configuring an Incident Type, why would you associate it with a specific 'Work Order Type'?
- You want to ensure that every time an 'HVAC Repair' incident type is selected on a work order, a specific list of parts is automatically suggested. Which related entity should you configure?
- An organization wants to ensure that only technicians with 'Electrical Certification' can be assigned to 'High Voltage Repair' incidents. How should this be configured?
- If an Incident Type has both 'Copy Incident Items to Substatus' enabled and 'Auto-Generate Work Order' enabled, what is the system behavior when a child work order is created from a parent incident?
Answers and explanations come after you submit.
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