Minimum Charge Amounts and Durations Quiz

What you'll be asked

1. When configuring a Service Product in Field Service, what is the primary purpose of setting a 'Minimum Duration'?
2. A company policy states that all onsite labor carries a 'Minimum Charge Amount' of $150, even if the work takes less than an hour. Where should this be configured in the Field Service application?
3. If both a 'Minimum Duration' and a 'Minimum Charge Amount' are defined for a service, how does the system typically handle the billing calculation?
4. A technician performs a service that has a 'Minimum Duration' of 2 hours. If the technician completes the work in 45 minutes, how many hours will be billed (assuming standard rounding)?
5. When using Price Lists and Price List Items, what happens if a 'Minimum Charge' is set on the Product record but a 'Flat Fee' is defined on the Price List Item?

Answers and explanations come after you submit.