RSO Overview and Setup Quiz

What you'll be asked

1. What is the primary purpose of Resource Scheduling Optimization (RSO) in a field service environment?
2. Which component is required to define the 'goals' of an optimization run, such as prioritizing high-priority jobs or minimizing travel time?
3. When configuring an Optimization Scope, what is the function of the 'Resource View'?
4. If you want RSO to respect the specific skills required for a work order, which feature must be correctly configured?
5. A user notices that RSO is moving existing, high-priority bookings that were manually scheduled by a dispatcher. Which setting prevents RSO from modifying these specific bookings?

Answers and explanations come after you submit.