Rescheduling and Cancellation Options Quiz

What you'll be asked

1. What is the primary benefit of allowing customers to manage their own rescheduling through a self-service portal?
2. When configuring a cancellation policy, why is it important to set a 'cancellation window' (e.g., 24 hours prior)?
3. If a customer attempts to reschedule an appointment that is already in progress, what is the best practice for the self-service system to follow?
4. Which notification strategy is most effective at reducing 'no-shows' when a customer reschedules?
5. A business has a 'strict' cancellation policy where late cancellations incur a 50% fee. How should the self-service portal handle a user attempting to cancel 2 hours before an appointment?

Answers and explanations come after you submit.