Technician Tracking and ETA Quiz
5 questions Pass: 70% +25 pts (50 with Pro)
Quiz covering Customer Communications
What you'll be asked
- What is the primary purpose of providing a customer with real-time technician tracking?
- If a technician is running 45 minutes behind schedule, what is the best practice for updating the customer's ETA?
- When configuring automated ETA notifications, what is the most important piece of data to include?
- A customer receives a 'Technician is on the way' notification but the technician is still 30 minutes away. How should this be handled?
- When integrating real-time tracking, how should a company handle 'GPS dead zones' where the technician's location cannot be updated?
Answers and explanations come after you submit.
Course Content
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