Conversation Intelligence Quiz

What you'll be asked

1. What is the primary purpose of Conversation Intelligence in Dynamics 365 Sales?
2. Which of the following is a key capability provided by the 'Talk-to-Listen' ratio metric in Conversation Intelligence?
3. When configuring Conversation Intelligence, which step must be completed to ensure the system can identify specific mentions of a product or competitor?
4. A sales manager wants to identify why deals are being lost. Which feature in Conversation Intelligence would be most helpful to surface common themes in lost opportunities?
5. If a call is recorded but no insights are generated in the 'Sales Insights' dashboard, which configuration check is the most critical to perform first?

Answers and explanations come after you submit.